Privacy Policy

RAJLO Privacy Policy

Welcome to RAJLO — Jamaica’s First Cashless Transportation Platform.

This Privacy Policy (“Policy”) explains how RAJLO (“RAJLO,” “we,” “our,” or “us”) collects, uses, stores, processes, shares, and protects personal information when users access or use the RAJLO platform, mobile applications, websites, software systems, payment systems, communication systems, and related services (collectively, the “Platform”).

By using the RAJLO Platform, you consent to the collection and use of information as described in this Policy.

1. Information We Collect

RAJLO may collect the following categories of information:

1.1 Account Information

Including but not limited to:

Full name
Phone number
Email address
Date of birth
Profile photos
Username and account credentials

1.2 Identity Verification Information

For drivers and certain users, RAJLO may collect:

Driver’s license information
Government-issued identification
Vehicle registration documents
Insurance documentation
Transport Authority documentation
Verification photographs

1.3 Location Information

RAJLO may collect precise or approximate location information, including:

Real-time GPS location
Background location data
Pickup and drop-off locations
Route information
Trip history
Device location signals
Location information may be collected even when the application is running in the background where permitted by device settings and applicable laws.

1.4 Payment Information

RAJLO and its payment processing partners may collect:

Payment card information
Payment authorization details
Transaction history
Billing information
Currency and payment processing data
RAJLO may use third-party payment processors for secure payment handling.

1.5 Device & Technical Information

RAJLO may automatically collect:

Device identifiers
IP addresses
Browser information
Mobile carrier information
Operating system details
Device model information
App usage information
Cookies and tracking technologies
Diagnostic and crash data

1.6 Communications Information

RAJLO may collect records of:

Customer support communications
In-app messaging
Call masking systems
Emails and notifications
Safety reports and complaints

1.7 Usage & Analytics Information

RAJLO may collect:

Feature interactions
Search activity
Ride request activity
Session duration
Referral activity
App performance analytics
Fraud detection indicators

2. How We Use Information

RAJLO may use collected information to:

Operate and improve the Platform
Match riders with drivers
Process payments and payouts
Verify accounts and identities
Prevent fraud and abuse
Maintain platform security
Investigate incidents and disputes
Provide customer support
Improve maps and routing systems
Personalize user experiences
Send service-related notifications
Enforce policies and agreements
Comply with Jamaican laws and legal obligations
Conduct analytics and business operations

3. GPS & Location Services

3.1 Real-Time Location Tracking

RAJLO uses real-time GPS and location tracking technologies to:

Facilitate ride matching
Provide navigation support
Improve pickup accuracy
Enhance platform safety
Detect fraud and fake GPS activity
Support trip monitoring and operational systems

3.2 Background Location Collection

Certain features may require collection of background location information while the app is active or running in the background.

Users may adjust location permissions through device settings; however, disabling location access may limit Platform functionality.

3.3 Location Accuracy Disclaimer

GPS systems and mapping technologies are not guaranteed to be accurate at all times.

RAJLO is not responsible for:

GPS inaccuracies
Mapping errors
Delayed location updates
Navigation failures
Mobile network interruptions

4. Information Sharing

RAJLO may share information:

4.1 Between Riders & Drivers

Limited information may be shared between riders and drivers to facilitate trips, including:

First names
Pickup and drop-off information
Vehicle details
Trip status information
Ratings and reviews

4.2 Service Providers

RAJLO may share information with third-party service providers assisting with:

Payment processing
Cloud hosting
Mapping systems
Analytics
Fraud prevention
Customer support
Communications systems
Identity verification

4.3 Legal Compliance & Safety

RAJLO may disclose information where reasonably necessary to:

Comply with Jamaican law
Respond to court orders or legal requests
Cooperate with law enforcement
Investigate fraud or criminal activity
Protect users, drivers, or the public
Enforce Platform policies

4.4 Business Transfers

Information may be transferred in connection with:

Mergers
Acquisitions
Financing transactions
Asset sales
Corporate restructuring

5. Data Retention

RAJLO may retain information for as long as reasonably necessary to:

Operate the Platform
Maintain business records
Comply with legal obligations
Resolve disputes
Prevent fraud
Enforce agreements
Support safety investigations
Retention periods may vary depending on the type of information and applicable legal requirements.

6. Data Security

RAJLO uses commercially reasonable measures to help protect information from unauthorized access, misuse, alteration, or disclosure.

However, no technology system, mobile network, cloud infrastructure, or internet transmission is completely secure.

RAJLO does not guarantee absolute security of information.

Users acknowledge that they transmit and store information at their own risk.

7. User Responsibilities

Users are responsible for:

Maintaining account confidentiality
Protecting login credentials
Protecting OTP verification codes
Maintaining device security
Restricting unauthorized account access
Users must immediately notify RAJLO of suspected unauthorized account activity.

8. Cookies & Tracking Technologies

RAJLO may use:

Cookies
Device identifiers
Analytics tools
Session tracking technologies
Similar tracking systems

for:

Authentication
Performance monitoring
Fraud detection
Platform analytics
User experience improvements
Users may adjust certain browser or device settings to limit tracking technologies; however, some Platform functionality may be affected.

9. Children’s Privacy

The RAJLO Platform is not intended for individuals who do not meet the minimum legal age required under applicable Jamaican law.

RAJLO does not knowingly collect personal information from children without appropriate authorization where required.

10. International Processing

User information may be processed, stored, or transferred through cloud systems and third-party providers operating in multiple jurisdictions.

By using the Platform, users consent to such transfers and processing.

11. Third-Party Services

The Platform may integrate with or rely on third-party services, including:

Payment processors
Mapping providers
Mobile operating systems
Analytics systems
Cloud infrastructure providers
RAJLO is not responsible for the privacy practices, security, or operations of third-party services.
Users should review the privacy policies of applicable third parties.

12. Fraud Prevention & Monitoring

RAJLO reserves the right to monitor Platform activity for:

Fraud prevention
Fake GPS detection
Unauthorized access attempts
Payment fraud
Account abuse
Suspicious activity
Platform security enforcement
RAJLO may suspend or terminate accounts involved in suspected fraudulent activity.

13. No Warranty

The Platform and all related services are provided “as is” and “as available.”

RAJLO makes no warranties regarding:

Data security
GPS accuracy
Service availability
System reliability
Error-free operation
Continuous uptime

14. Limitation of Liability

To the fullest extent permitted under Jamaican law:

RAJLO, its owners, affiliates, officers, directors, employees, contractors, licensors, and service providers shall not be liable for:

Unauthorized access to information
Data breaches beyond reasonable control
GPS inaccuracies
Mobile network failures
Cloud service interruptions
Lost data
Identity theft
Financial losses
Technical failures
Third-party actions
Delayed notifications
Cyberattacks
Service interruptions
Users use the Platform and transmit information entirely at their own risk.

15. User Rights & Choices

Where permitted by applicable law, users may request to:

Update account information
Correct inaccurate information
Access certain stored information
Close accounts
Adjust notification preferences

RAJLO may retain certain information where necessary for:

Legal compliance
Fraud prevention
Safety investigations
Dispute resolution
Enforcement of agreements

16. Account Deactivation

Users may request account deactivation subject to:

Outstanding balances
Fraud investigations
Legal obligations
Safety investigations
Compliance requirements
RAJLO may retain certain information after account deactivation where reasonably necessary.

17. Changes to This Policy

RAJLO reserves the right to modify or update this Privacy Policy at any time without prior notice.

Continued use of the Platform following updates constitutes acceptance of the revised Policy.

18. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Jamaica.

Any disputes relating to this Policy shall be subject to the jurisdiction of the courts of Jamaica.

19. Contact Information

Questions regarding this Privacy Policy or privacy-related concerns may be submitted through official RAJLO support channels.

20. User Acknowledgment

By using the RAJLO Platform, users acknowledge and agree that they:

Have read and understood this Privacy Policy
Consent to the collection and use of information as described
Understand the risks associated with electronic communications and GPS technologies
Release RAJLO from liability to the fullest extent permitted under Jamaican law

This document forms part of your agreement with RAJLO. By continuing to use the RAJLO platform you accept this policy as currently published. RAJLO records the version of each policy you accept, with a timestamp, for both parties' protection.